FAQs

Q1: Do you ship worldwide?
A: Yes! We deliver our pet products globally. 

Q2: How long will it take to receive my order?
A: Shipping time depends on your location:

• Sri Lanka: 3–7 business days

• International: 7–21 business days

Q3: How can I track my order?
A: You’ll receive a tracking number via email once your order is shipped.

Q4: Do you offer free shipping?
A: Yes! Orders over $50 qualify for free shipping.

Q5: What payment methods do you accept?
A: We accept Credit/Debit Cards, PayPal, and other secure online payment methods.

Q6: Can I change or cancel my order after placing it?
A: You can cancel or update your order before it’s shipped. Contact support@whiskerz.com immediately.

Q7: What if my item arrives damaged or missing?
A: Contact our support team, and we’ll either replace the item or issue a full refund.

Q8: Do you sell products for all types of pets?
A: Yes! We offer products for dogs, cats, and small pets like rabbits, hamsters, and birds.

Q9: Are your products safe for pets?
A: Absolutely! All our products are pet-friendly, safe, and tested to ensure quality.

Q10: Do you have discounts or loyalty programs?
A: Yes! Join our newsletter or follow us on social media for exclusive discounts, offers, and giveaways.