Shipping policy

Q1: Do you ship worldwide?
A: Yes! We deliver our pet products to customers all around the world. 

Q2: How long does shipping take?
A: Shipping time varies depending on your location:

• Local (Sri Lanka): 3–7 business days

• International: 7–21 business days

Q3: How much does shipping cost?
A: We offer affordable shipping rates based on your location.

• Free shipping on orders over $50!

Q4: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number via email so you can monitor your delivery.

Q5: Do you ship to PO boxes or APO addresses?
A: Yes, we ship to PO boxes and APO/FPO addresses worldwide.

Q6: What happens if my package is lost or damaged?
A: We take care of it! Contact our support team, and we’ll either replace your item or provide a full refund.

Q7: Can I change my shipping address after placing an order?
A: If your order hasn’t been shipped yet, contact us immediately at support@whiskerz.com to update your address.

Q8: Do you offer expedited shipping?
A: Yes! During checkout, you can choose express shipping options for faster delivery.

Q9: Are there any shipping restrictions?
A: Some products may have restrictions due to international shipping regulations. If your order is affected, our team will contact you.

Q10: How do I know if my order has been shipped?
A: You’ll receive an email confirmation with tracking details once your order leaves our warehouse.